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Returning a Standard Ship Item or Special Ship Item

Please click here and follow the instructions to in order to receive your Return Authorization Number (All packages being delivered to the below listed address must have an RA# or the delivery will be refused or sent to salvage!!!!).

As always, satisfaction is guaranteed, or your money will be refunded minus the shipping charges. All items are guaranteed to be in safe working condition, as described, or they will be repaired or replaced at the seller's option. Buyers are allowed 7 days from the time of receipt to inspect the items for defects. Broken or damaged items caused while using the item are a warranty issue which must be dealt with through the manufacturer.

Things to note:

  • We do not charge a restocking fee for returned items received within 2 weeks of receipt of item.
  • Items received without an RA# clearly written on the box will be charged a 20% restocking fee. Items received without an RA# and we can not figure out who it belongs to will be sent to salvage.
  • RA numbers expire after 2 weeks from the date of issue. Items received after 2 weeks of you receiving the RA# will be charged a 10 % restocking fee. Items received after 4 weeks of you receiving the RA# will be assessed a 20% restocking fee.
  • New items removed from the original wrapper will be charged a 10% restocking fee.
  • Factory thirds and ex-rental items that appear to have been used by the customer will be charged a 25% restocking fee.
  • New items that that appear to have been used will be charged a 50% demo fee.
  • If the return is a result of our error we will send you a return shipping label for Fed Ex Ground. If you send the item back without using our return label, unless otherwise instructed, we will not refund you your shipping costs.
    Before returning your item:
  • Fill out the Return Authorization Form to receive an RA Number
  • Write the RA# that you received on the outside of the box in large printed letters.
  • Inside include your name address and product that you are returning as well as the reason you are returning it.
  • All products must be returned within 2 weeks, in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
  • All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
  • For your protection, we recommend that you use Fed-ex ground or Insured Parcel Post for your return unless directed to ship an item to a different address (and if so, follow such directions), ship the return package to:

    Liquidation Sports
    Returns Department
    1510 Horselake Road
    Wenatchee, WA 98815

    · Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse. You can expect a refund in the same form of payment originally used for purchase within 2 weeks of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Our Standard Return policies do not apply to all items. Please contact us with any questions before returning an item.

    Return Authorization Form

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Sports Outlet USA
Wenatchee, Wa 98801
1-877-SPORTS7
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